Epson R2400 Printer Support Page

Please read this page to ensure your getting the best use out of your Epson R2400 printer in terms both of results and reliability.

TOPICS (click to jump)
Lyson / Marrutt ICC Profiles
Printer Head Cleaningsupport-icon
Printer Banding / Incomplete Nozzle Check
CIS Installation
CIS Inkjet Head Recovery
Inaccurate Colour
Further Help

Lyson ICC Profiles

For PC users: To download these profiles you will require Winzip. Go to to download this software.
For Mac users: For MAC OSX 10.3 or later, there is a bulit in utility that opens these zip files. For earlier Mac operating systems, you will require StuffIt Expander! CLICK HERE to download this software.
For profile help and support, CLICK HERE
Click your paper type to download your profile...

All Papers (Marrutt Satin, Gloss, Matt and Fine Art Papers)
Marrutt 280gsm Gloss Fine Art
Ilford 280gsm Smooth Pearl
Ilford 280gsm Smooth Gloss

Supporting Documnetation (PDF Documents Adobe Adobe Acrobat Required)

  • Recommended basic printer driver settings to use with Lyson R-24 inks
  • R24 Colour Management with Profiles
  • Advanced Colour Management (The use of printer profiles at a operating system level, to enable variety of applications)

  • Marrutt ICC Profiles

    Marrutt Pro Inks are formulated to provide a close match to the original OEM brand inkset, so for normal-basic printing simply use the usual Epson print settings to provide good standard accuracy in colour and black & white with correct print density (plug and play). This is particularly useful when printing from non-Adobe Photoshop applications, which do not support colour management.

    For more colour-critical printing, we recommend obtaining a Marrutt Custom Profile. See our Custom Profiling page for further details of this service.

    Printer Head Cleaning

    Before each printing session, carry out a nozzle check to ensure that all ink channels are firing. If they are not, make sure that you have not run out of ink, and then perform up to a maximum of four nozzle checks and cleans to restore a good nozzle print out.

    THE BEST TIP OF ALL: Problem prevention is always better than problem solving! Turn you printer on for a few minutes once every few days - especially when you are not using your printer for long periods. When you turn a printer on, it goes through a mini head-clean which can prevent the build up of dried ink on the underside of your ink head. - If you go on holiday, why not leave your printer switched 'on' and connect your print to the mains through an inexpensive central heating timer switch, set to turn on for a few minutes every other day - when you return, your print head will be in perfect order, ready to print.

    For dirty rollers or poor paper feed action, we recommend Platen Cleaner Spray. This will remove any build-up of dried ink or paper fibres. We advise you to use this spray applied to a sheet of paper to create a cleaning sheet, which will maintain your inkjet roller friction, and maintain good paper feed characteristics.

    Printer Banding / Incomplete Nozzle Check

    There are many causes of printer banding and these are often simple mistakes which can be easily corrected. Before you attempt any printer cleaning methods we suggest you go through this fault finding checklist:

  • You have a perfect nozzle check and the text underneath is clear and crisp. (performed in printer drivers utility)
  • You have a perfect head alignment. (performed in printer drivers utility)
  • The CIS containers are at least 50% full
  • The CIS tubes are not kinked or damaged
  • The print resolution is correct (usually 'Best Photo' or 'level 4')
  • The CIS breathers on top of the reservoirs are clear of any ink
  • You have the selected the correct media setting. (set in printer driver properties)
  • - If this is unsuccessful, read on:

    Problem with a single channel (e.g. black): The aim of this printer head cleaning technique is to attempt to force ink through the nozzles, thus clearing any dried ink.

  • Produce a solid block of the colour you are experiencing problems with in Adobe Photoshop. This is done using the paint bucket tool.
  • Print it up to 6 times A3 size on 'Best Photo' setting
  • Keep printing until you get a solid colour
  • If you are experiencing a problem with a certain channel using a bulk system please ensure the bottle is filled to the top, and the tubes are not pinched off or damaged in any way
  • If you have problem with more than one channel you may like to run a purge file at the best print quality (the slowest print) in order to gain a complete nozzle check. Right click here and select "save target as" save this in any folder or on your desktop - you can then open this up in Photoshop for printing. Print this up to 6 times or until your nozzle check come good.

    CIS Installation

    To view the illustrated step-by-step installation instructions for the R2400 CIS, CLICK HERE (please allow a few seconds to appear)

    You can also view a video demonstrating this process by CLICKING HERE

    CIS Inkjet Head Recovery

    If you have a Continuous Ink System and you are experiencing a lack of ink in one (or more) of your channels you may have lost your ink flow.

  • To recover this flow, and get back to a perfect nozzle check, you must take out the cartridge that is causing problems (to do this you will need to move the carriage to the cartridge change position, if you do not know how to do this, the procedure is explained in your original CIS instructions manual) and place it on a piece of tissue paper.
  • Take a CIS syringe from your original CIS kit (If you have not got a syringe, you can purchase one from here)
  • Remove the bung from the top of the CIS cartridge that is causing problems and insert the Syringe inside the hole of this cartridge.
  • Slowly pull up on the syringe until approximately 5ml of ink is present inside the syringe (not just foam or air).
  • Take the syringe out of the hole and insert the rubber bung back into the hole on the top of the cartridge.
  • Place cartridge back in the printer.
  • You can then syringe the ink back into the correct ink container so no ink is wasted.
  • Rinse out the syringe with water over a sink and keep safe in case you need it again.
  • Perform a nozzle check.
  • Please note: You may need to leave the printer for 20 minutes to allow the ink to settle before you obtain a perfect nozzle check.
  • If the nozzle check is not complete after no more than 2 head cleans please contact us.
  • We demonstrate further head cleaning methods for printers such as the Epson R2400 in our Bad Nozzle Check Basics training video

    Inaccurate Colour

    First of all, please ensure you have a perfect nozzle check (this is carried out in the utilities section of your Epson printer driver). If you do not have a perfect nozzle check, please refer to the Printer Head Cleaning Section towards the top of this page. Once you have confirmed you have a perfect nozzle check, ensure you are selecting the correct profile and have the correct printer settings in Adobe Photoshop for that profile. These are:

    Select correct profile
    Intent: Perceptual
    Use Black point compensation: unchecked

    Media type:
    Gloss, Satin and Semi Gloss Papers = Epson Premium semigloss (PC Users), Premium Luster Photo Paper (Mac Users)
    *Fine Art Papers = Watercolor Paper Radiant White
    Matt Papers = Archival Matt Paper
    Print Resolution:
    PC = Best Photo
    Mac = SuperFine 1440dpi
    High Speed: On

    Color Management
    Select "Color Controls"
    Gloss, Satin and Semi Gloss Papers = Color Controls selected. Mode: “Adobe RGB”, Gamma: “2.2”
    *Fine Art and Matt Papers = Off (No color adjustment)

    * For Fine Art Papers: Be sure to select “Manual-Roll” as the Paper Source. Use the rear media feeds on your printer provided by Epson for more reliable take up of thicker papers. Consult the “Help” documentation in the printer driver for details.

    NOTE. For generic gloss profiles, any colour cast can be dialled out by adjusting the cyan, magenta, and yellow sliders. Ensure only small adjustments are made as they can have a dramatic effect on the overall tone of the print. Any amount you subtract from a colour should be added to the other two so that the net effect is zero. For example a warm cast could be compensated for by reducing the magenta by -2, and adding +1 to both the yellow and cyan.
    Due to the settings used for Fine Art and Matt papers this technique cannot be used for these media types.

    Epson R2400 inkjet printers do vary quite noticeably one printer to another, so it is advisable to install a free ICC profile for your printer/paper/ink combination. You can download free ICC generic profiles and the installation instructions from the Profile Section at the top of this page

    For professional photographers and critical enthusiasts, it may be best to commission one custom ICC printer profile for your favourite inkjet media to guarantee best possible colour accuracy and image quality. We have two specialists who look after professional photographers, and one profiling specialist who assists enthusiasts (non-professionals). Please contact us for their links

    Further Help

    If you are still experiencing difficulties with your Epson R2400 printer, please contact us and we will do our best to help you.



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