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Inkjet Support

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If you are experiencing problems with your inkjet printer there are various tricks you can use to revert your printer back to perfect working order thus avoiding the expense of having to purchase a new printer head.

TOPICS (click to jump)

Printer Head Cleaning	Printer Banding / Incomplete Nozzle Check	Clearing Dried Ink Heads
C.I.S Ink Reservoir Recovery	Inaccurate Colour	Installing Profiles / Explanation
Raising Epson 2100 Printer Wheels		Further Help

Raising Epson 2100 Printer Wheels

Why?
A very small percentage of photographers use the Epson 2100 to print on CDs. However, this does cause printing problems when printing with some media causing roller marks on the print. As the vast majority of photographers do not use their Epson 2100 for this purpose, it is advisable to raise the wheels used for CD printing. This will enable your Epson 2100 to print on a wider range of media with no roller marks. Please view the step by step instructions below for directions:

Which Wheels?
Looking at a Birds eye view of the printer, you can see their are 12 wheels which have black rubber around the circumference. They are identified in the left picture by the white arrows. These are the largest wheels and they are solely used for CD printing. These are the wheels that need to raised.

Epson 2100 - Top View

When you put your finger into the front of the Printer (where the paper comes out) and you can move these wheels (see right pic) in an upward direction slightly.
		The wheels (Front View)

The left picture shows how the wheels are positioned in the usual state (when they have not been raised)

Looking at the wheels, you will see their is an axle which goes through each wheel (this is actually a spring). One side of this spring needs to be raised above the metal plate which results in the wheel being raised. (see below picture)

Wheel in normal position

How? • Put your finger into the printer (where the paper comes out) and lift the wheel (hold you finger until the wheel has been raised) - see "The Wheels" picture above • With a knitting needle or scalpel blade (or thin object e.g. a thin coat hanger made into a hook shape) prick up the left side of the wheel so its above the metal panel as the picture on the right illustrates. • Repeat this process for all 12 wheels (Take care not to damage the film strip which is stretched across the printer above the platen rollers)
		The raised wheels

Inaccurate Colour:


First of all, please ensure you have a perfect nozzle check (this is carried out in the utilities section of your Epson printer driver). If you do not have a perfect nozzle check, please refer to this section. Once you have confirmed you have a perfect nozzle check, ensure you are selecting the correct profile and have the correct printer settings in Adobe Photoshop for that profile (correct media type, resolution, colour management settings...) - if you are unsure of these please contact us. Desktop inkjet printers do vary quite noticeably one printer to another, so it is advisable to install a free ICC profile for your printer/paper/ink combination. You can download free ICC generic profiles and the installation instructions from here. For professional photographers and critical enthusiasts, it may be best to commission one custom ICC printer profile for your favourite inkjet media to guarantee best possible colour accuracy and image quality. We have two specialists who look after professional photographers, and one profiling specialist who assists enthusiasts (non-professionals). Please Click here for their links.

ICC Profiles Explained - Trouble Installing / Selecting Profiles:

A Profile is a file that describes how an input or output device handles colour. As all printers come with colour biases, colour errors etc. it is necesaary to install a profile to achieve accurate colour from your printer. Profiles needs to be installed into your hard drive and then selected in Photoshop . The profile is installed by dragging your profile(s) into the correct folder, and can be confusing as it depends on your operating system, the paths to get to this folder are found below: PC Users: Windows XP = my computer - c: - windows – system32 – spool – drivers - then drag and drop into the color folder Windows 2000 = my computer - c: - windows – system32 – spool – drivers - then drag and drop into the color folder Windows 98 = my computer - c: - windows – system - then drag and drop into the color folder Mac Users: Mac OSX = MacHD - Users - imac(home) - library - colour sync - then drag and drop into the profiles folder Mac OS9 = MacHD - system - then drag and drop into the colorsync profiles folder Selecting your Profile / Photoshop Advice: You need to ensure that after you've installed your profile you re-start photoshop (if already opened). You also need to ensure you select the profile in Photoshop . For Photoshop versions 7, CS and Elements 2 the profile is selected in: File, Print with Preview, (making sure you have 'Show More Options ticked' and 'Color Management' selected) print space – profile. For Photoshop CS 2, after selecting 'Color Management', in Options select "Let Photoshop Determine Colors" in the 'Color Handling' box, then you will be able to select your profile in the box below. Please Note: If you need to select "same as source" in Adobe Photoshop CS2 this has been replaced by "No Colour Management" (selected in Print with Preview, Colour Management, Option, Colour Handling). For earlier versions of Photoshop the profile is selected towards the bottom of “Print” dialog box where it says “space”. We also can provide a sticker which can be attached to your printer to remind you of the correct Photoshop settings. Please or call 01825 764057 and we will send you a free ICC profile and sticker with the settings free of charge

Further Help:

If you are still experiencing problems, please call us on 01825 764 057 so we can fault-find, and hopefully resolve your problem.

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