In General, Marrutt have a no-quibble refund policy to cover products. Those items that are found to be unsatisfactory should be returned to us within seven days of purchase and will be refunded in full. This offer does not apply to partly-used consumables, however we operate a fair-play policy and are usually able to resolve consumable returns also.
All returns require a Return Merchandise Authorization number (RMA#). This will be provided by us and this must be visible on the outside of the package.
Shipping can not be refunded for products that have been incorrectly ordered.
We will always replace faulty products at no cost to the customer. In this case, please contact us to verify the product is faulty and then we will issue a replacement straight away. Marrutt Ltd. reserves the right to refuse damaged or incomplete returns, or returns where the product has been opened or viewed.
FULL TERMS AND CONDITIONS FOR THE MARRUTT CONTINUOUS (CIS) AND REFILLABLE (RCS) INK SYSTEMS:
Please Ensure that you read the instructions provided before attempting to install the Marrutt CIS / RCS. Installing inks into the CIS / RCS will be taken as an acceptance of the terms and conditions hereunder. Failure to follow these instructions may result in damage to your printer and the voiding of the CIS/ RCS warranty.
DISCLAIMER
As Marrutt bulk feeds are self installed by the user, Marrutt is not responsible for any damages to your printer, whether they are or are not related to the Marrutt Bulk ink feed system. Please contact the store or dealer where the printer was purchased, or the printer manufacturer for any problems or questions related to the printer and its operation.If the Customer chooses to use ink in the system from a manufacturer other than Marrutt, and is not satisfied with that ink, or it clogs the printer or the bulk feed system, it will be the Customers responsibility to pay for the parts to repair the system and restore it to normal usage.
WARRANTY
Marrutt CIS systems are warranted to be free from manufacturing defects for the period of six months from date of system purchase. CIS cartridges are warranted for the period of 3 months from date of system purchase.
RETURNS POLICY
We can only guarantee that the Marrutt Bulk ink system will deliver Lyson ink just as well as a normal ink cartridge. We will not accept unauthorized returns of used systems, nor can we accept returns of systems filled with an ink that the customer later decides does not meet their specific needs. You are encouraged to take all steps necessary to verify that Lyson inks will produce a satisfactory result before installing this CIS. If in doubt, ask for a print sample from your supplier. When customers return (by agreement only) part used, consumed or wasted inks, we reserve the right to credit only the volume of ink remaining. Marrutt do not hold themselves liable for inks used or consumed.
